An Official Application of the State of Texas

Frequently Asked Questions

  1. How can I make an online payment?
  2. Is this online application secure?
  3. Who do I contact with technical questions about this site?
  4. How long will it take for my payment to be processed?
  5. Why am I getting a bill?
  6. Why do I have to repay these benefits?
  7. What if I did not use these benefits?
  8. Can I use my Lone Star card to pay my bill online?
  9. Can I pay by other methods?
  10. What if I do not pay?
  11. How can I get a receipt?
  12. Who can answer my questions about this?
  13. Who can I call if I have questions about my benefit amounts or I need to report a change?
  14. How do I report waste, abuse and fraud?
  1. How can I make an online payment?

    1. Visit HHSC Online Overpayment System. Review the ‘Information You Need’ and select ‘Continue’ to proceed.
    2. Enter specific criteria to locate your account. Select ‘Search’ to proceed.
    3. Review your account summary and enter the amount you want to pay. Select ‘Continue’ to proceed.
    4. Enter your billing address, credit card information, and email address. Select ‘Continue’ to proceed.
    5. Review your information for accuracy. Select ‘Submit Payment’ to proceed.
    6. View your receipt. Select ‘Print Receipt’ to print a copy for your records. You will also receive a payment confirmation via email.

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  2. Is this online application secure?

    Texas.gov maintains the highest security standards of government, commercial, and financial institutions. Our current security standards comply with Payment Card Industry Data Security Standards (PCI-DSS), Texas Administrative Code (TAC) 202, and the Texas Public Information Act (Chapter 552), as well as industry best practices that include the following organizations: The Information Technology Laboratory (ITL) of the National Institute of Standards and Technology (NIST) and The Software and Network Security Institute (SANS).

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  3. Who do I contact with technical questions about this site?

    Dial 1-800-666-8531 or send an email to HHSC Help to reach a technical customer service representative 24 hours a day.

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  4. How long will it take for my payment to be processed?

    Please allow at least one business day for your online payment to be processed. Online payments made on a weekend or holiday are processed the next business day.

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  5. Why am I getting a bill?

    If you are overpaid benefits (for SNAP, TANF, Medicaid, etc.), the Texas Health and Human Services Commission (HHSC) sends out a Summary of Account Notice, which is like a bill you must pay.

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  6. Why do I have to repay these benefits?

    Federal and state laws require HHSC to take back overpayment of benefits.

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  7. What if I did not use these benefits?

    Call the HHSC hotline at 1-800-666-8531. Tell the staff member who answers that you did not use the benefits that were overpaid. The staff member can look up your account and see if the overpaid benefits are still there. If they are, you might be able to use those overpaid benefits to pay back what you owe.

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  8. Can I use my Lone Star card to pay my bill online?

    No, you can’t use your Lone Star card to pay the bill online. You can call 1-800-666-8531 to ask HHSC to deduct what you owe from your benefits. If you want to do this kind of deduction over several months, you will have to call each month to ask for the deduction until your overpayment bill is paid in full.

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  9. Can I pay by other methods?

    Yes. Along with the Summary of Account Notice, HHSC sent you an envelope. You can use the envelope to mail a check or money order. Be sure to send the lower portion of your statement with your payment. We cannot take your payment at our office.

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  10. What if I do not pay?

    HHSC will mark your account and use other methods for collecting the money from you. These other methods might involve collecting the overpayment from payments you get from the federal government. HHSC might take steps to suspend your driver’s license, collect the overpayment from lottery winnings, or collect the overpayment some other legally-approved way.

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  11. How can I get a receipt?

    Once you have paid online with your credit card, you will be directed to a screen that lets you print a receipt.

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  12. Who can answer my questions about this?

    If you have questions about your Summary Account of Notice you can call or write HHSC.

    Phone: 1-800-666-8531 (toll free), Monday to Friday 8 a.m. to 5 p.m.
    Mail:
    HHSC-ARTS
    Attn: Correspondence
    P.O. Box 149055 M/C: 1470
    Austin, TX 78714-9055
    Fax: 1-512-420-2800

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  13. Who can I call if I have questions about my benefit amounts or I need to report a change?

    Call 2-1-1 or call your local office. If you do not know where your local office is, use the Find Local Office tool at www.YourTexasBenefits.com.

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  14. How do I report waste, abuse and fraud?

    You can visit the Texas Health and Human Services Office of Inspector General website or call 1-800-436-6184.

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