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Dial 1-800-666-8531 or send an email to HHSC Help to reach a technical customer service representative 24 hours a day.
Please allow at least one business day for your online payment to be processed. Online payments made on a weekend or holiday are processed the next business day.
If you are overpaid benefits (for SNAP, TANF, Medicaid, etc.), the Texas Health and Human Services Commission (HHSC) sends out a Summary of Account Notice, which is like a bill you must pay.
Federal and state laws require HHSC to take back overpayment of benefits.
Call the HHSC hotline at 1-800-666-8531. Tell the staff member who answers that you did not use the benefits that were overpaid. The staff member can look up your account and see if the overpaid benefits are still there. If they are, you might be able to use those overpaid benefits to pay back what you owe.
No, you can’t use your Lone Star card to pay the bill online. You can call 1-800-666-8531 to ask HHSC to deduct what you owe from your benefits. If you want to do this kind of deduction over several months, you will have to call each month to ask for the deduction until your overpayment bill is paid in full.
Yes. Along with the Summary of Account Notice, HHSC sent you an envelope. You can use the envelope to mail a check or money order. Be sure to send the lower portion of your statement with your payment. We cannot take your payment at our office.
HHSC will mark your account and use other methods for collecting the money from you. These other methods might involve collecting the overpayment from payments you get from the federal government. HHSC might take steps to suspend your driver’s license, collect the overpayment from lottery winnings, or collect the overpayment some other legally-approved way.
Once you have paid online with your credit card, you will be directed to a screen that lets you print a receipt.
If you have questions about your Summary Account of Notice you can call or write HHSC.
Call 2-1-1 or call your local office. If you do not know where your local office is, use the Find Local Office tool at www.YourTexasBenefits.com.
You can visit the Texas Health and Human Services Office of Inspector General website or call 1-800-436-6184.